Return, Refund & Cancellation Policy

We want customers to be confident when ordering from us. Because our books are produced using a print-on-demand fulfillment system, we maintain a limited cancellation period before fulfillment while generally treating completed orders as final sale.

Order Cancellation Grace Period

Changed your mind after placing an order? We understand.

Customers may request to cancel an order before the order has entered production or progressed far enough through fulfillment that it can no longer be cancelled.

Because our books are printed specifically to fulfill customer orders, the cancellation window may be relatively short. We recommend contacting us as soon as possible after placing your order if you wish to cancel.

If we are able to successfully cancel the order before production or fulfillment has progressed, we will issue a full refund to the original payment method.

Submitting a cancellation request does not guarantee that an order can be cancelled. Once production or fulfillment has begun and the order can no longer be stopped, the order becomes final sale.

Changes to an Order

If you notice an incorrect shipping address, quantity, or other mistake after placing your order, please contact us as soon as possible.

We will make reasonable efforts to modify the order before production and fulfillment begin. However, changes cannot be guaranteed once the order has entered the fulfillment process.

Final Sale After Fulfillment Begins

Once an order has entered production or can no longer be cancelled through our fulfillment provider, the sale is considered final.

We do not accept returns, exchanges, or refunds for:

• Change of mind after the cancellation period
• Accidental purchases that were not cancelled in time
• Ordering the wrong book
• Personal preference
• Books that are no longer wanted after fulfillment has begun

This does not affect our policy for damaged, defective, incorrect, or missing products.

Damaged or Defective Books

If your book arrives damaged or contains a manufacturing defect, please contact us within 14 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the damage or defect
• Photographs of the shipping packaging where applicable

Once the issue has been reviewed and approved, we will normally provide a replacement copy at no additional cost.

If replacement isn't reasonably available or appropriate, we may provide a refund, store credit, or another suitable resolution.

Incorrect or Missing Products

If you receive the wrong book, an incorrect quantity, or an item is missing from your shipment, please contact us within 14 days of delivery.

Once verified, we will correct the issue at no additional cost to you.

Returns Are Generally Not Required

Because our products are fulfilled through a print-on-demand network, customers generally do not need to physically return damaged, defective, or incorrectly supplied books.

Please do not mail merchandise back to us unless we specifically authorize and provide instructions for a return.

Shipping and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an address error, please contact us immediately. We will attempt to correct it if the order has not progressed too far through fulfillment.

Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided by the customer.

If your shipment appears to have been lost or damaged in transit, please contact us with your order number so that we can investigate.

Refund Processing

Approved refunds will be issued to the original payment method.

After a refund is issued, the amount of time required for the funds to appear in your account may depend on your bank, credit card issuer, or payment provider.

Contact Us

To request a cancellation or report a problem with an order, please contact us using the contact information provided on our website and include your order number.

For cancellation requests, contact us as soon as possible after placing your order. The sooner we receive your request, the more likely we will be able to stop the order before production begins.

Applicable Law

Nothing in this policy is intended to exclude, restrict, or limit any right or remedy that cannot legally be excluded or limited under applicable law.

Wholesale / B2B Return & Refund Policy

This policy applies to all orders placed by approved wholesale, retail, institutional, and other business customers.

Wholesale Orders Are Generally Final Sale

All wholesale orders are considered final sale once approved and processed.

We do not generally accept returns, exchanges, or refunds for:

• Unsold or slow-moving inventory
• Over-ordering
• Changes in customer demand
• Seasonal inventory
• Change of mind
• Products that a retailer decides to discontinue or no longer stock

Wholesale customers are responsible for determining appropriate quantities for their business before placing an order.

Damaged or Defective Books

We stand behind the quality of our products.

If books arrive damaged or contain a manufacturing defect, please contact us within 14 days of delivery.

Please provide:

• Your order or invoice number
• The affected book title(s)
• The number of affected copies
• A description of the damage or defect
• Clear photographs showing the affected books
• Photographs of the shipping carton or packaging when applicable

Once the claim has been reviewed and approved, we will provide an appropriate resolution. Depending on the circumstances, this may include replacement copies, account credit, or a refund.

Our preferred remedy for damaged or defective merchandise is generally replacement.

Incorrect or Missing Items

If your order contains an incorrect title, incorrect quantity, or missing products, please notify us within 14 days of delivery.

Once the issue has been verified, we will work to correct the order at no additional cost to the wholesale customer.

Shipping Damage

If a shipment arrives with visible shipping damage, please photograph the packaging and affected books before disposing of any materials.

These photographs may be required to investigate the shipment with our fulfillment or delivery partners.

Physical Returns Are Generally Not Required

Because our books are produced and fulfilled through a print-on-demand distribution network, we generally do not require damaged or defective books to be physically returned.

Please do not ship books back to us unless you have received specific return instructions and authorization.

Sending merchandise to us without prior authorization does not guarantee a refund, credit, or replacement.

Unsold Inventory

We do not operate a general returns program for unsold wholesale inventory.

Retailers purchasing books for resale assume responsibility for their inventory and sell-through. Unsold merchandise cannot ordinarily be returned for credit or refund.

We encourage new wholesale customers to begin with order quantities appropriate for their anticipated demand and reorder as needed.

Exceptions

We understand that unusual circumstances can occur.

At our discretion, we may authorize an exception to this policy or provide an account credit, refund, replacement, or other accommodation where we believe it is appropriate.

Any exception is considered on an individual basis and does not establish an ongoing right of return or modify the terms applicable to future orders.

Wholesale Shipping Charges

Wholesale shipping and delivery charges are generally non-refundable.

Where an approved claim results from a fulfillment error, manufacturing defect, or other issue for which we are responsible, reasonable associated shipping costs may also be covered as part of the resolution.

Order Review and Approval

Wholesale orders may be submitted for review before being approved and processed.

During this review, we may confirm quantities, shipping charges, payment arrangements, product availability, or other order details.

Submission of a wholesale order does not constitute final acceptance until the order has been reviewed and approved.

Contacting Us About an Order

If there is an issue with your wholesale order, please contact us promptly and include your order number and relevant documentation.

We want our wholesale partners to receive the products they ordered in good condition and will work to resolve legitimate manufacturing, fulfillment, and shipping issues fairly and promptly.

Applicable Law

Nothing in this policy is intended to exclude, restrict, or limit any right or remedy that cannot legally be excluded or limited under applicable law.

Contact Us

If you experience a problem with an order, please contact us through the contact information provided on our website and include your order number and details about the issue.