Shipping policy

 

We currently ship customer orders throughout Canada and the United States.

Our books are produced through a print-on-demand fulfillment network. This means your books may be printed specifically for your order before being shipped. Please allow time for both production and delivery.

All delivery times listed below are estimates and are not guaranteed.

Canada

Standard Tracked Shipping — $9.95 CAD

Canadian customer orders are shipped using our Standard Tracked Shipping service.

Shipping Rate: $9.95 CAD

Estimated Delivery: 7–14 business days

Tracking information will be provided when available after your order has been produced and shipped.

FREE Shipping on Canadian Orders Over $75

We offer FREE Standard Tracked Shipping within Canada on eligible retail orders of $75 CAD or more before applicable taxes.

This promotion applies to regular customer orders and does not apply to wholesale/B2B orders unless otherwise stated.

United States

Standard Ground Shipping — $7.95 USD

U.S. customer orders are shipped using Standard Ground Shipping.

Shipping Rate: $7.95 USD

Estimated Delivery: 5–10 business days

Please remember that our books are printed on demand, so production time occurs before the order enters the carrier's delivery network.

Tracking information will be provided when available after your order has shipped.

We have chosen Standard Ground Shipping for U.S. orders to provide customers with a more dependable delivery service rather than relying on slower economy/basic shipping options.

Print-on-Demand Production

Our books are produced through a print-on-demand fulfillment network. In many cases, your book is printed specifically for your order.

Please allow approximately 2–5 business days for production before shipment.

Production times may occasionally be longer during periods of high demand, holidays, unusually large orders, or circumstances outside our control.

The estimated delivery windows provided on our website are intended to account for normal production and shipping times.

Tracking Your Order

Where tracking is available, tracking information will be sent to the email address associated with your order after the shipment has been processed by the carrier.

Please allow some time after receiving your tracking number for tracking information to begin updating.

Multiple-Book Orders

Orders containing multiple books may require additional production or processing time.

Books may occasionally be produced at different facilities or shipped separately. As a result, you may receive more than one package for the same order.

If this occurs, receiving one package does not necessarily mean that other books from your order are missing.

Delivery Estimates

All delivery dates and timeframes provided by us are estimates only.

Delivery times can be affected by circumstances outside our control, including:

  • Production delays
  • Carrier delays
  • Severe weather
  • Holidays
  • High seasonal order volumes
  • Remote or rural delivery locations
  • Customs or border processing
  • Transportation disruptions

Business days generally exclude weekends and statutory/public holidays.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your purchase.

If you notice an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to correct the address if production or fulfillment has not progressed too far.

We cannot guarantee that an address can be changed once an order has entered production or shipment processing.

Additional costs may apply if an order must be produced or shipped again because an incorrect or incomplete address was provided by the customer.

Lost or Significantly Delayed Orders

If your order has not arrived within a reasonable period beyond its estimated delivery window, please contact us with your order number.

Where tracking is available, we will review the tracking information and work with our fulfillment and delivery partners as appropriate.

Please note that a temporary lack of tracking updates does not necessarily mean that a shipment has been lost.

Damaged Shipments

If your order arrives damaged, please contact us within 14 days of delivery.

Please provide your order number and clear photographs of the damaged product and shipping packaging where applicable.

Damaged, defective, incorrect, or missing products will be handled in accordance with our Return, Refund & Cancellation Policy.

Order Cancellations

Because our books are printed on demand, customers have a limited opportunity to cancel an order before production and fulfillment progress to a point where the order can no longer be stopped.

If you wish to cancel your order, please contact us as soon as possible after placing it.

If the order can still be successfully cancelled before production or fulfillment has progressed too far, a full refund will be issued to the original payment method.

Please refer to our Return, Refund & Cancellation Policy for complete details.

Wholesale / B2B Shipping

Wholesale and B2B orders are handled separately from regular customer orders.

Wholesale orders may be submitted for review before being finalized. Shipping charges will depend on factors including:

  • Number of books ordered
  • Destination
  • Package size and weight
  • Available shipping services
  • Production requirements

Applicable B2B shipping charges may be confirmed during the order-review process before the wholesale order is approved and processed.

Retail shipping promotions, including Canadian free shipping on orders over $50, do not apply to wholesale/B2B orders unless specifically agreed otherwise.

Customs, Duties & Import Charges

Orders are fulfilled using the shipping services available for the customer's destination.

Where a shipping service is provided on a duties-paid basis, applicable duties may already be included.

If customs duties, taxes, brokerage charges, or other import fees legally apply and are not included in the selected shipping service, those charges may be the responsibility of the recipient however the chance a customer will receive these surprise fees is low. 

Contact Us

If you have questions about shipping or experience an issue with an order, please contact us using the fillout form provided on our website.

For questions about an existing order, please include your order number so that we can assist you as quickly as possible.